Session 2 focuses on a case study of urban innovation in India, addressing urbanization challenges through systems thinking and design thinking. It highlights the impact of rapid urban growth, including inadequate infrastructure, irregular service delivery, and insufficient stakeholder engagement. Using systems thinking, the document explores the root causes of these issues, such as lack of data and unplanned urbanization. It then introduces a design-thinking approach to develop a solution—a platform for ward-level competitiveness aimed at enhancing service delivery through localized Sustainable Development Goals (SDGs). Key objectives include establishing a statistical framework for ward performance, creating a comparative dashboard, and promoting community involvement to prioritize improvement areas, ultimately fostering sustainable and inclusive urban development.