In-WARDs project- Approach for urban governance challenges. By leveraging technology and fostering citizen engagement, a more accountable, equitable, and efficient system to deliver urban services can be created. The In-WARDs solution comprises of 1. WISE Framework: It provides an approach to evaluate service delivery using 38 indicators at ward level 2. Dashboard for Visualisation and Citizen Engagement: An interactive platform that allows citizens to engage with local governance processes.