To ensure timely, transparent & citizen-centric service delivery, MBMC launched RTS portal, transforming access to municipal services. Previously delays & inefficiencies created bottlenecks but RTS leverages digital innovation for real-time tracking, grievance redressal & secure online applications. With faster processing, reduced manual intervention & increased accountability, services like certificates, tax payments & NOCs are now efficient, accessible & hassle-free, benefiting 7,000+ citizens